- On long-distance mister tickets purchased at Bilancia cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the tagliando office.
How do I register for the MUGI system?
Website (Access your account > Private reparto) / Mugi APP (My settings > Private dipartimento) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go puro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be e-mailed onesto you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, slotsroom online the following operations can be carried out inizio the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and scontrino offices.
- Automatic vertice-up machines at the corriera stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Artere of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, via the private sezione of the website, providing you are a registered user.
How much credit can Volte load onto my card?
You can primo posto up from �5 puro per maximum of �300, per multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line top-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an supplementare day onesto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.